How to Delete Your Lazada Account: A Step-by-Step Guide

Guide on How to Delete Your Lazada Account

Table of Contents

It’s no doubt that ecommerce has been part of our daily lives, and it’s here to stay. Lazada, one of Southeast Asia’s leading e-commerce giants, has revolutionized online shopping. However, circumstances may arise where you must bid farewell to your Lazada account.

Whether you want to switch to a different platform or declutter your online presence, understanding how to delete your Lazada account is essential. This comprehensive guide walks you through How to Delete Your Lazada Account. We’ll ensure you navigate the process seamlessly, all while keeping your data and information secure.

But before we delve into the details, we will review what Lazada is all about and explore some common reasons individuals might decide to delete their accounts. So, whether seeking a fresh start or exploring new online avenues, read on to discover How to Delete Your Lazada Account.

What is Lazada?

Lazada is a prominent e-commerce platform operating in several countries across Southeast Asia. It was founded in 2012 and quickly became one of the region’s leading online shopping destinations. The platform allows consumers to buy various products, from electronics and fashion to home appliances and beauty products.

Lazada operates in multiple countries, including Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. It provides a marketplace where businesses and individual sellers can list their products for sale, offering customers a diverse selection of items.

Lazada facilitates transactions between buyers and sellers as an online marketplace, ensuring a secure and seamless shopping experience. It offers various payment options to cater to customer preferences, including credit cards, bank transfers, and cash on delivery (depending on the country).

The platform also provides customer support services, secure payment processing, and reliable delivery options to ensure that products reach customers promptly and in good condition.

Lazada’s success is attributed to its user-friendly interface, extensive product range, and efforts to adapt to the unique needs of the Southeast Asian market. The platform’s growth has been significant in recent years, transforming how people shop in the region and contributing to the booming e-commerce industry in Southeast Asia.

Why Users Might Want to Delete Their Lazada Account

There are various reasons why you should delete your Lazada account. Here are some common scenarios where users might consider closing their accounts:

  1. Privacy Concerns: If you are concerned about the amount of personal information stored on your Lazada account or worry about data breaches, you might delete your account to enhance your online privacy and security.
  2. Switching to Other Platforms: You might explore different e-commerce platforms or find better deals and services elsewhere, leading you to close your Lazada account.
  3. Reducing Online Presence: Some individuals prefer to minimize their online footprint by deleting accounts they no longer actively use, including their Lazada account.
  4. Account Inactivity: If you have not used your Lazada account for an extended period, you might delete it to tidy up your online accounts.
  5. Duplicate Accounts: If you accidentally created multiple accounts on Lazada and want to consolidate them, deleting one might be a viable solution.
  6. Limited Usage: If you rarely make purchases on Lazada and it no longer serves a purpose in your online shopping routine, you may delete your account.


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How to Delete Your Lazada Account For Ios Users

In this step-by-step guide, we’ll walk you through the process of How to Delete Your Lazada Account from your iOS device.

Step 1: Access Your Lazada Account

Open the Lazada app on your iOS device and log in to your account using your credentials. Once logged in, click on the “Account” tab at the bottom of the screen.

Step 2: Navigate to Account Settings

In the “Account” section, look for the gear-shaped “Settings” icon in the upper right corner. Tap on it to access your account settings.

Step 3: Privacy Protection and Account Deletion

Within the “Settings” menu, locate the “Privacy Protection” option. Tap on it to explore the available privacy-related features. Among the options listed, choose “Account Deletion” to close your Lazada account.

Step 4: Verification Code

To ensure the security of your account, Lazada will send a verification code via SMS to your registered mobile number. Enter the received verification code in the provided field to proceed to the next step.

Step 5: Select Reason for Account Deletion

Now, take a moment to consider your reason for deleting your account. Lazada may present you with a list of options; select the one that best reflects your decision to bid farewell to the platform.

Step 6: Review and Provide Consent

Before finalizing the account deletion, Lazada may present you with its Account Deletion Terms. Take the time to read through them carefully. If you agree and are ready to proceed, consent to the terms by selecting the appropriate option.

Step 7: Confirm and Submit

Double-check all the information you’ve provided and confirm that you wish to delete your Lazada account. Once confident, tap the “Submit” button to initiate the account deletion process.

And that’s it! You’ve completed the steps to delete your Lazada account on iOS.

How to Delete Your Lazada Account For Andriod Users

Let’s explore the two ways to delete your Lazada account from your Android device.

Method 1: Through Customer Care Assistance

  1. Log In to Your Lazada Account: Log in to your Lazada account using your credentials using either your desktop or Android phone.
  2. Access the Account Tab: Once logged in, navigate to the “Account” tab. This is where you’ll find various account-related options.
  3. Chat with Customer Care: Look for the “Chat with the Customer Care” option and select it. A chat window will open.
  4. Request Account Deletion: In the chat window, type your request for deleting your Lazada account. Express your reason clearly to facilitate the process.
  5. Send the Message: After composing your message, please send it to the Customer Care representative. They will assist you further.
  6. Await Account Deletion: Give the Customer Care team some time to process your request. Your Lazada account will be permanently deleted as requested.

Method 2: Via Email Communication

  1. Compose an Email: Open your email application and create a new email using the email address associated with your Lazada account.
  2. Specify the Subject: In the email’s subject line, clearly state why you want to delete your Lazada account.
  3. Address the Email: Address the email to the Lazada Help Center at
  4. Send the Email: Once you’ve written the email, hit the send button to forward your account deletion request.

For Additional Support:

If you encounter any issues during the account deletion process, don’t hesitate to contact Lazada’s customer care through their office number (69952888). Their team is ready to assist you and resolve any concerns.


  • Can you have multiple Lazada accounts?

Multiple accounts using the same credentials or information is possible if the shop name differs.

  • Can I change my Lazada account name?

Certainly! To change your Lazada account name, access your account settings, click “Account Information,” and select “Modify” next to your current account name, entering the new name. After verifying your identity through a code sent to your email or phone, your new account name will be successfully updated.


Congratulations! You’ve successfully learned how to delete your Lazada account, whether you’re an iOS or Android user. We understand that parting ways with an online platform can be a significant decision, and we appreciate you entrusting us with this critical task.

Whether your reasons for account deletion were to explore new online avenues, reduce your online footprint, or address privacy concerns, you’ve consciously decided to shape your digital life according to your preferences.

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